ACM recognises our moral and statutory responsibility to safeguard and promote the welfare of all that are associated with ACM.

Safeguarding is a priority at ACM and promoting the wellbeing and welfare of our community is at the heart of everything that we do.

We will endeavour to provide a safe and welcoming environment where students, staff and visitors feel safe, respected and valued.

We will be alert to the signs of abuse and neglect and will follow our policies and procedures to ensure that everyone receives effective support and protection from harm.

Who are the ACM Safeguarding Team?

Should you have a concern for the wellbeing of anyone associated with ACM please contact the safeguarding team:, 01483 910 197 or click this link.

Chris East

Safeguarding & Pastoral Services Manager

Cornelia Okello

Deputy Designated Safeguarding Lead, Group Lead on Student Experience and Clapham Campus Manager

Jack Webb

Deputy Designated Safeguarding Lead & Assistant SENDCo & ANDCo

Sacha Sampson

Deputy Designated Safeguarding Lead & Designated Teacher

What is Safeguarding?

Safeguarding is the term used to protect individuals’ health, well-being, and human rights, ensuring they are free from abuse, harm, and neglect. It encompasses measures to support everyone in living a safe and secure life.

A safeguarding concern arises when there is worry about the safety or well-being of a child, adult, or someone within the education or employment sector. It can be based on observed incidents, information received, or breaches of conduct.

Abuse can take various forms, including verbal, physical, sexual, emotional, financial, or neglect. It can cause harm, distress, fear, or manipulation to the victim, who may face difficulties in reporting the abuse.

Confidentiality is highly valued at ACM, and information shared regarding safeguarding or well-being is treated confidentially, unless there are significant concerns about the risk of harm. Safeguarding concerns are handled with sensitivity and professionalism, and information is shared on a need-to-know basis, adhering to relevant guidelines and laws.

If you have a safeguarding concern, promptly report it to the Safeguarding Team through various channels, such as in-person at our ACM receptions, by calling, emailing, or using the provided link. ACM prioritises safeguarding and expects immediate reporting of any harm or risk of harm on campus.

In case you have a concern about an ACM staff member or volunteer, direct your concerns to the safeguarding team using the provided contact details. If your concern involves the Designated Safeguarding Lead or a member of the safeguarding team, you can escalate it to the ACM Executive Team.

For concerns outside ACM, you may contact your campus Local Authority Designated Officers (LADO) at the respective contact numbers provided below:

Guildford – 0300 470 9100

Clapham – 0121 675 1669

Birmingham – 0208 871 7440

To ensure effective safeguarding: 

  • Educate yourself about the Designated Safeguarding Lead and the wider safeguarding team. 
  • Respond promptly by reporting any issues or concerns to the safeguarding team. 
  • Take measures to keep yourself safe, establish professional boundaries, and protect your personal devices. 
  • Remember that abuse can happen to anyone, and it is crucial to report concerns to ensure the well-being of individuals.

The Care Act recognises 10 categories of abuse that may be experienced by adults:


This covers a wide range of behaviour, but it can be broadly defined as neglecting to care for one’s personal hygiene, health, or surroundings. An example of self-neglect is behaviour such as hoarding.

Modern Slavery

This encompasses slavery, human trafficking, forced labour, and domestic servitude.

Domestic Abuse

This includes psychological, physical, sexual, financial, and emotional abuse perpetrated by anyone within a person’s family. It also includes so-called “honour” based violence.


Discrimination is abuse that centres on a difference or perceived difference, particularly with respect to race, gender, disability, or any of the protected characteristics of the Equality Act.


This includes neglect and poor care practice within an institution or specific care setting, such as a hospital or care home, or in relation to care provided in one’s own home. Organisational abuse can range from one off incidents to ongoing ill-treatment. It can be through neglect or poor professional practice as a result of the structure, policies, processes and practices within an organisation.


This includes hitting, slapping, pushing, kicking, restraint, and misuse of medication. It can also include inappropriate sanctions.


This includes rape, indecent exposure, sexual harassment, inappropriate looking or touching, sexual teasing or innuendo, sexual photography, subjection to pornography or witnessing sexual acts, indecent exposure and sexual assault, or sexual acts to which the adult has not consented, or was pressured into consenting.

Financial or Material

This includes theft, fraud, internet scamming, and coercion in relation to an adult’s financial affairs or arrangements, including in connection with wills, property, inheritance or financial transactions. It can also include the misuse or misappropriation of property, possessions, or benefits.

Neglect and Acts of Omission

This includes ignoring medical or physical care needs and failing to provide access to appropriate health social care or educational services. It also includes the withdrawing of the necessities of life, including medication, adequate nutrition, and heating.

Emotional or Psychological

This includes threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation, or withdrawal from services or supportive networks.

Four Additional Types of Harm

There are four additional types of harm that are not included in The Care Act, but they are also relevant to safeguarding adults:

Cyber Bullying

Cyber bullying occurs when someone repeatedly makes fun of another person online, or repeatedly picks on another person through emails or text messages. It can also involve using online forums with the intention of harming, damaging, humiliating, or isolating another person. It includes various different types of bullying, including racist bullying, homophobic bullying, or bullying related to special education needs and disabilities. The main difference is that, instead of the perpetrator carrying out the bullying face-to-face, they use technology as a means to do it.

Forced Marriage

This is a term used to describe a marriage in which one or both of the parties are married without their consent or against their will. A forced marriage differs from an arranged marriage, in which both parties consent to the assistance of a third party in identifying a spouse. The Anti-Social Behaviour, Crime and Policing Act 2014 make it a criminal offence to force someone to marry.

Mate Crime

A “mate crime” is when “vulnerable people are befriending by members of the community who go on to exploit and take advantage of them” (Safety Network Project, ARC). It may not be an illegal act, but it still has a negative effect on the individual. A mate crime is carried out by someone the adult knows, and it often happens in private. In recent years there have been a number of Serious Care Reviews relating to people with a learning disability who were seriously harmed, or even murdered, by people who purported to be their friend.


The aim of radicalisation is to inspire new recruits, embed extreme views and persuade vulnerable individuals to the legitimacy of a cause. This may be direct through a relationship, or through social media.

Maintaining personal safety involves securing your belongings, being cautious while out and about, and using public transportation safely. When using buses, trains, or taxis, take precautions and avoid potential risks. Stay vigilant when using the internet and avoid sharing personal information on social media platforms.

In case of emergencies, contact the appropriate emergency services by dial 999. For non-emergency crimes, call your local police station using the 101 service. Crimestoppers can be contacted anonymously to provide information about crimes and criminals.

ACM prioritises the safeguarding of everyone associated with the university and encourages immediate reporting of any concerns regarding well-being or welfare to the safeguarding team. For more information on campus safety and security, reach out to your campus’s reception.

To disclose a safeguarding concern please click on this link