07 Jun 2019

Technical Services Operative

Job title: Technical Services Operative
Location: ACM Guildford
Department: Facilities
Reports to: Facilities Supervisor
Closing date: Friday 26 July, 2019
Salary range: £18,500 - £21,500

ACM is a specialist music education provider based in Guildford, with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation. 


Work as part of the Technical Services team during the week. Maintain a high level of technical support for students, tutors and staff across the campus at all times.

Main Responsibilities

  • Complete daily task lists assigned to you by your Hatch Coordinator via Asana and email.
  • Complete a daily report of your assignments, issues encountered and actions to proceed.
  • Communicate with your Hatch Coordinator to submit reports to your Supervisor.
  • Use google calendar, Asana and Celcat timetable – work closely with all other technicians to ensure all necessary preps and setups are carried out to support lectures.
  • Work with Events Technical Coordinator to ensure the setup of internal and external events.
  • Monitor individual responsibilities – Internal and External Events, Studio Support, etc. – and report regularly to Supervisor.
  • Oversee the functionality, tidiness and safety of the workshop and all storage areas.
  • Monitor stock control of all consumables and inventories of AV equipment and instruments
  • Assist Supervisor in training of all new team members.
  • Regular self assessment to maintain consistency at all times.
  • Relay required building repairs to the Facilities & Estates Manager.
  • Weekly reports to Technical Services Supervisor and regular team meetings to plan support for upcoming events and to track team productivity and progress.

General Responsibilities

  • Ensure that all campus buildings are safe and secure for students and staff during opening hours.
  • First to respond to any fire, first aid and security issues across campus.
  • Follow opening and closing procedures consistently; make sure all buildings are locked and alarmed correctly.
  • Vigilant to any possible security, health or abuse issues amongst students and staff. Immediately report any suspicions to Student Services.
  • Provide technical assistance to tutors, office staff and students.
  • Carry out regular technical maintenance and servicing across the site during holiday periods.
  • Proficient in entire range of skills demanded by the department – studio, technical and MIT support, live sound, lecture and event prep/setup, instrument and cable repair, DIY – to allow for seamless provision of role cover during absences and holidays.
  • Assist with DIY and building maintenance jobs around the site when required. – Facilities?
  • Accurate and thoroughly checked equipment preps, deliveries and setups for lectures, exams, events and gigs.
  • Work weekend Open Days and cover other shifts when required.

Essential Skills and Attributes

  • Excellent and highly reliable organisational skills.
  • Approachable, professional manner with clear and effective written and oral communication skills.
  • Effective team player capable of building good working relationships with students and colleagues.
  • Ability to work consistently and accurately under pressure.
  • Proactive thinker, capable of working effectively under own volition.
  • Ability to judge efficacy of procedures and propose more effective alternatives.
  • Capable of multitasking, assigning priorities quickly and effectively.
  • Excellent and reliable attention to detail.
  • Efficient administrative skills necessary for rigorous control and upkeep of stock inventories to allow fluid, consistent provision of facilities to students and staff.
  • Excellent IT skills.
  • Solid understanding of sound recording and performance equipment.
  • Ability to troubleshoot a wide variety of issues quickly and effectively in pressured environments; to think on their feet and deal with any situation calmly and effectively.
  • Keen to pick up new skills and advance training in a wide range of areas to provide efficient support and resolve any problems that may arise.
  • Willingness to assist in any situation: technical difficulties, building maintenance and support, first aid, etc.
  • Ability to look well in advance and pre-empt issues or requests before they occur.

Desired Skills

  • PAT test trained.
  • Full Class B UK driving licence.
  • First Aid trained.
  • Fire Marshal trained.
  • H&S trained.
  • Advanced studio and live sound knowledge.
  • Decent soldering skills.

This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work.  This could include undertaking relevant training where necessary.  Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.

To apply for this role please download the application form below and send to recruit@acm.ac.uk

Download Application Form