Job Listing

Student Services Manager

Location : guildford, london Employment type : FULL_TIME Expires : 2024-06-03 Salary: £46,047

ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

ACM`S Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other

traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM`S Mission

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.

Role Purpose:

The Student Services Manager will be responsible for designing, implementing, managing and reviewing effective and efficient Student Services provision at ACM.


 Aims of the post

  • To ensure that all staff and all students are fully aware of the student support services available and how these are accessed, managed, recorded and evaluated
  • Work closely with the Education Management Team and wider Senior Management Team to ensure that the range of services are delivered consistently across campuses
  • Manage, organise and deliver a range of enrichment events that include (but are not limited to) student celebrations, charity events, volunteering opportunities
  • Manage and evaluating a range of general and specialist support and advice for students that include (but are not limited to) counselling, health advice, accommodation, careers etc.
  • Ensure students have access to financial advice and funding support opportunities
  • Work alongside the Student Reps to facilitate student groups and associations
  • Manafe strategy delivery, once established, including contributing to the development of systems and procedures to support ongoing student service excellence within ACM, and engender a culture of continual improvement, liaising and building networks with charities and groups across all campuses.
  • Lead and work alongside various stakeholders to organise and run student inductions, including FE new starters, HE new starters and level-progression inductions.

To achieve this, the post holder will:

  • Promptly review and assess existing ACM Student Services processes
  • Work with colleagues to review a range of data and information sources to assess and forecast student service requirements in the short and long term
  • Work with the ACM Senior Management Team, to recommend and secure strategic commitment and relevant resources
  • Work across team boundaries within and outside ACM to coordinate the necessary commitment, expertise and input required to deliver ACM’s approach to student support
  • Put in place appropriate feedback and monitoring arrangements to monitor success and guide improvement
  • Seek efficiencies in delivery that allow maximum impact within available resources

The Student Services Manager will have responsibility for coordinating student support across the following areas, including line management responsibility where appropriate:

  • Student welfare and retention;
  • Health services;
  • Accommodation services;
  • Student finance;

The post holder will also contribute to projects to support student engagement and the student and applicant experience, for example: input to the Student Acquisition Strategy and to the Student Engagement Project

Mangement & Supervision of Staff

  • Responsible for all aspects of line management for direct reports including (but not limited to) recruitment, induction, training, performance management, HRIS / payroll administration, and development review)
  • Approve and follow correct company processes for annual leave, sick leave and otherSafeguarding
  • To undertake safeguarding training and be able to provide support and assistance to the ACM Safeguarding


  • To assist with the delivery of and attend ACM Open Days, Induction, Graduation and
  • To assist the quality team as appropriate with high-level student complaints
  • Undertake any other duties as may be reasonably requested by ACM
  • To work in accordance with ACM’s equal opportunities and data protection policies

All ACM staff work to the same values which are:


  • To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.

Supportive environments

  • To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.

Agility and innovation

  • To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.


  • To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.
  • Professional and academically strong standards
  • To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards

Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.

This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.


Apply for this job

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Application Form

Application forms should be returned by the advertised closing date to

All applicants will be required to complete screening appropriate to the post. This includes a Disclosure and Barring Service check and checks with past employers.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.