13 May 2019

Quality Officer – ACM Guildford

Job title: Quality Officer
Location: ACM Guildford
Reports to: Director of Policy and Governance
Closing date: Thursday 11 July, 2019
Salary range: £26,000 - £32,000

Role: Quality Officer (2)

Salary: £26,000-£32,000 (salary level will depend on experience)


ACM is looking for two individuals to fulfil the role of Quality Officer. Reporting to the Director of Policy and Governance these roles will provide the main administrative support to ACM’s quality and governance functions, including maintaining and clerking the schedule of meetings and reviews, managing ACM’s policies, and facilitating ACM’s external quality reporting. The roles will involve using and enhancing systems-based solutions to support this work, with an existing in-house system ripe for further development. Our Quality Officers will provide a range of advice to internal and external stakeholders on matters of academic quality and regulations. They will also provide the primary support to the student representatives who are an integral part of our quality process. The Quality Officers will be part of a small team in ACM supporting quality, student engagement and feedback, collaborative partnerships, and new policy projects, therefore this position provides opportunities to gain a wide range of experiences to support future careers.


  • Manage and administer quality assurance systems, reports, performance indicators and the annual quality cycle.
  • Schedule, coordinate and clerk the annual cycle of governance activities as laid out in ACM academic regulations and provide administrative support to the Quality, Governance and Policy Team.
  • Manage the course representative system and provide advice and guidance to student representatives in preparation for their roles across the ACM Governance process.
  • Manage the ACM survey plan and coordinate all cross-institutional student surveys, including data collection and data analysis and reporting.
  • Maintain and manage the schedule of academic policy review in liaison with policy leads and committees including updating the web-based compendium of student
  • Prepare and maintain documentation and standard reports for internal and external bodies including collaborative partners, the Office for Students and others
  • Communicate with students, staff and other internal stakeholders the activity of the ACM governance committees.
  • Support key projects within the Quality, Governance and Policy Team
  • Contribute to the continuous improvement of service delivery, processes and practices.
  • Assist other departments within across ACM during peak times.


An undergraduate qualification or relevant professional experience, with a high level of literacy.X 
Experience of supporting student representation X
Experience of supporting higher education quality assurance processesX 
The ability to prepare and maintain documentation and standard reports for internal and external bodiesX 
Evidence of strong analytical skills and the ability to propose potential solutions to regulatory or logistical problemsX 
The ability to prepare and maintain documentation and standard reports for internal and external bodiesX 
Excellent report writing and committee servicing skillsX 
Ability to identify and support systems-based solutions to support processes X
Experience of working with external organisations and/or collaborative partners in a higher education context X
An understanding of the role of the Office for Students (OfS)

as the Regulator for Higher Education

An understanding of the role of an academic quality, policies and processes within Higher Education X
Willingness and flexibility to work according to the needs of the service, for example, working across the organisation and on ad hoc projectsX 
Understanding and awareness of the needs of a diverse student body. X



  • Excellent communication skills with the ability to build successful working relationships across internal and external boundaries
  • Excellent organisational skills, ability to prioritise and manage administrative processes and to undertake specific tasks to tight deadlines.
  • Proven ability to be proactive, to prioritise a complex workload and develop new skills
  • An eye for detail.
  • Collaborative team player.
  • Comfortable in a fast-paced environment.

This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitable be some changes to the duties for which the post is responsible, and possible to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changed to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.


Key AreaPerformance Indicators
Management of the ACM Governance and Quality Assurance Process●            Effective, accurate and timely administration of ACM Committees

●            Production of an annual schedule of committee meetings and reviews

●            Delivery of successful key ACM reports to collaborative partners and external bodies and management of any action plans associated.

●            All external ACM reports are approved though the ACM governance structures.

●            Successful administration of ACM’s responsibilities to OfS and government under the Prevent Agenda.

●            Successful External Examining and Standards Verification process which meets awarding body requirements.

●            Familiarity with ACM policies and procedures.

Supporting student representation●            Effective design and implementation of student representation system

●            A schedule of events for training for student representations

●            Effective promotion of the student representative system to staff and students

●            Maintain professional and productive relationships with student representatives

●            Support student representatives attending and engaging with ACM governance structures

Management of the ACM Policy Process●            Production and completion of an annual schedule of policy review and new policy creation.

●            Effective, accurate and timely administration of ACM policy process.

●            Ensure policies are updated on all mediums, digital and durable.

●            Clear mechanisms to support staff and students to understand and adhere to ACM policies

Communication●            Maintain professional and productive relationships with internal stakeholders.

●            Effective promotion of the ACM governance system to staff and students

Student Surveys●            Maintain or increase student participation in student surveys across ACM

●            Manage collaborative working groups to successfully improve participation in student surveys

●            Creation of key reports for each student survey cycle with support from data team and other quality team members

External Quality Regulation●            Demonstrate ability to keep up to date with changes in policy and regulations related to student representation and governance in higher education.

●            Demonstrate ability to keep up to date with changes in policy and regulations related to academic quality and student-facing policies

●            Successful administration of ACM’s responsibilities to OfS and collaborative partners including annual Prevent reports, successful completion of any reports for OfS conditions or random sampling, and publication of annual transparency data.

●            Effective management of risk in external quality regulation by the governance structure through timely reporting and approval.


To apply for this role please download the application form below and send to recruit@acm.ac.uk

Download Application Form