10 May 2019

Quality Assurance and Enhancement Officer – ACM Guildford

Job title: Quality Assurance and Enhancement Officer
Location: ACM Guildford
Reports to: Director of Policy and Governance
Salary range: £28,000 - £32,000


The Quality and Standards Officer will report to the Director of Policy and Governance and will provide support for the quality assurance and enhancement processes that underpin the ACM student experience. You will work across the organisation supporting the development and review of student-facing policies and processes. You will also work with specific collaborative partners to support the provision of quality assurance and enhancement information to processes external to ACM.  The post-holder is required to manage multiple activities simultaneously and use high levels of initiative and judgement to deliver a diverse workload effectively. The Quality and Enhancement Officer will be part of a small team in ACM supporting quality, student engagement and feedback, collaborative partnerships, and new policy projects, therefore this position provides opportunities to gain a wide range of experiences to support future careers.


  • Manage and administer quality assurance systems, reports, performance indicators and the annual quality cycle.
  • Coordinate requirements and requests for external accreditation, centre approval and quality standard marks, including leading the preparation for external visits and the coordination and tracking of action planning and reporting processes as follow-up.
  • To manage the ACM survey plan and coordinate all cross-institutional student surveys, including data collection and data analysis and reporting.
  • Maintain and manage the schedule of academic policy review in liaison with policy leads and committees.
  • Maintain the web-based compendium of student policies and processes and ensure information related to versioning protocols are correctly applied.
  • Maintain an in-depth understanding of policies and approaches to quality assurance and the maintenance of academic standards (particularly in relation to professional body and partner institution expectations) and ensure that staff and students are provided with accurate and accessible information as appropriate.
  • To oversee the External Examining and Standards Verification processes, in accordance with awarding body requirements.
  • Collate information for annual reporting to academic board, external collaborative partners and regulatory bodies.
  • Provide quality support during the development and review of programmes and courses, acting as the institutional liaison for validating partners and awarding bodies for the arrangements for approval and review events, and managing the coordination and tracking of action planning and reporting processes as follow-up.
  • Prepare monitoring reports for Academic Board and other committees to inform decision making.
  • Support the recording, monitoring and follow-up of completion of conditions and recommendations arising from Annual and Periodic Review events and support reporting to relevant committees.
  • Undertake periodic checks of published information relating to policies and processes to address any inaccurate information, highlighting any risks arising to the Director of Policy and Governance.
  • Alongside other staff review published information on ACM’s programmes to ensure that programme descriptions are accurate and in accordance with ACM policies and management of student expectations.
  • Contribute to the production of the annual report to the Office for Students on Prevent-related matters.
  • Support the management of responses to Freedom of Information requests received by ACM.
  • Support key projects within the Quality, Governance and Policy Team
  • Contribute to the continuous improvement of service delivery, processes and practices.
  • Assist other departments within across ACM during peak times.


An undergraduate qualification or relevant professional experience, with a high level of literacy.X 
Experience of supporting higher education quality assurance processesX 
Experience of managing or developing policies in higher educationX 
Evidence of strong analytical skills and the ability to propose potential solutions to regulatory or logistical problemsX 
The ability to prepare and maintain documentation and standard reports for internal and external bodiesX 
Understanding of higher education policy areas including Prevent, Freedom of Information, Freedom of Speech X
Understanding of External Examining and Standards Verification processes X
Experience of working with external organisations and/or collaborative partners in a higher education context X
An understanding of the role of the Office for Students (OfS) as the Regulator for Higher Education X
An understanding of the role of policies and processes in the quality assurance of Higher EducationX 
Willingness and flexibility to work according to the needs of the service, for example, working across the organisation and on ad hoc projectsX 
Understanding and awareness of the needs of a diverse student body. X


  • Excellent communication skills with the ability to build successful working relationships across internal and external boundaries
  • Excellent organisational skills, ability to prioritise and manage administrative processes and to undertake specific tasks to tight deadlines.
  • Proven ability to be proactive, to prioritise a complex workload and develop new skills
  • An eye for detail.
  • Collaborative team player.
  • Comfortable in a fast-paced environment.

This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitable be some changes to the duties for which the post is responsible, and possible to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changed to the job purpose become necessary, the post-holder will be consulted, and the changes reflected in a revised job purpose.


Key AreaPerformance Indicators
Management of the ACM Policy Process●            Production and completion of an annual schedule of policy review and new policy creation.

●            Effective, accurate and timely administration of ACM policy process.

●            Ensure policies are updated on all mediums, digital and durable.

●            Familiarity with ACM policies and procedures.

●            Clear mechanisms to support staff and students to understand and adhere to ACM policies

Management of the ACM Quality Assurance Process●            Delivery of successful key ACM reports to collaborative partners and external bodies and management of any action plans associated.

●            All external ACM reports are approved though the ACM governance structures.

●            Successful administration of ACM’s responsibilities OfS and government under the Prevent Agenda.

●            Successful External Examining and Standards Verification process which meets awarding body requirements.

Student Surveys●            Maintain or increase student participation in student surveys across ACM

●            Manage collaborative working groups to successfully improve participation in student surveys

●            Creation of key reports for each student survey cycle with support from data team and other quality team members

External Quality Regulation●            Demonstrate ability to keep up to date with changes in policy and regulations related to academic quality and student-facing policies

●            Successful administration of ACM’s responsibilities to OfS and collaborative partners including annual Prevent reports, successful completion of any reports for OfS conditions or random sampling, and publication of annual transparency data.

●            Effective management of risk in external quality regulation by the governance structure through timely reporting and approval.


To apply for this role please download the application form below and send to recruit@acm.ac.uk

Download Application Form