Job Listing

Assessment Manager

Location : ACM Birmingham Employment type : FULL_TIME Expires : 2021-10-30 Department : Programmes Salary range: £33,000 - £38,000

ACM is a specialist creative industries education provider offering a range of Further and Higher Education programmes in subjects including Music Performance, Songwriting and Creative Artistry, Audio Production, Technical Services, Business Management and Game Development. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation. With campuses in Surrey, London and Birmingham, we are also proud to have Metropolis Studios, Europe’s largest recording complex, within our company group.


ACM’s Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Mission:

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.

Flexible working– Part on-site/Part remote possibility available


Programme Management 

  • Support the Group Lead of Programmes and Levels in managing assessments for all ACM students
  • Providing high quality customer service to students and staff through resolving queries and supporting them through each stage of support in relation to assessments;
  • Support wider Professional Services teams by providing clear and timely information and guidance on matters relating to assessments, Boards, and awards to empower them to answer general queries;
  • Support the Head of Academic Standards and Group Lead on Programmes and Levels on updating relevant policies and procedures relating to assessments;
  • Provide effective support to internal markers, external examiners and other stakeholders in the marking and moderation of all student assessments
  • Ensure appropriate data is accurate and available to support the programmes, pathways and assessment boards.
  • Ensure the student records are kept up to date following assessment and finalist boards by performing regular auditing and reconciliation;
  • Support the production and dissemination of student certificates and transcripts (original and replacement) for all ACM courses and programmes, liaising with external partners as appropriate for externally awarded qualifications 

Assessment Administration 

  • Support the wider ACM team in the scheduling and preparation of Assessment, Progression and Finalist Boards, including the creation of the agenda, disseminating papers and coordinating follow-up actions.
  • Oversee the creation of the assessment schedules for each assessment period, including resit and retake opportunities, per the pre-defined academic calendar
  • Support the Group Lead Programmes and LEvels in the development of the Assessment and Marking Team documentation, including, marking turnaround calendar and moderation documentation
  • Ensure that Canvas and other digital platforms that may be used for assessment hand in purposes are set up for assessment submissions, in accordance with the assessment schedule
  • Manage the receipt of submissions via Canvas and ensure that marking is distributed in line with the marking calendar; 

Other Duties 

  •   Work closely with the team to manage workload, ensuring awareness of key dates and deadlines and communicating these effectively; 
  •   Ensure personal knowledge of regulations, policies and procedures are kept up-to-date and complied with at all times.

Person Specification 

  • Hold a first degree or equivalent professional experience
  • Experience of working in a university assessment operations
  • Experience with a data-sensitive, customer-focused environment;
  • Excellent attention to detail; 
  • Willingness to learn; 
  • Problem-solving skills; 
  • Excellent planning and organisational skills, including the ability to prioritise and managing time effectively; 
  • Ability to manage processes in line with ACM and Middlesex University Regulations; ● Excellent communication, written and interpersonal skills.


All ACM staff work to the same values which are:


To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.

Supportive environments

To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.

Agility and innovation

To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.


To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.

Professional and academically strong standards

To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards


Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.


This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work.  This could include undertaking relevant training where necessary.  Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.


ACM reserves the right to close job adverts earlier than the advertised end date where required based on volume of applications.

Apply for this job

To apply for one of our vacancies please download and complete an application form. Please note CVs cannot be submitted without a completed form.

Application Form

Application forms should be returned by the advertised closing date to or by post:

HR and Recruitment Team
The Academy of Contemporary Music
The Rodboro Buildings, Bridge Street, Guildford, Surrey, GU1 4SB

Please note some positions may be subject to a Disclosure and Barring Service check.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.