Job Listing

Learning Support Officer (Fixed Term Contract)

Location : guildford Employment type : FULL_TIME Expires : 2021-04-11 Salary: £28,000

ACM is a specialist music education provider with approximately 2,200 students on a range of FE
and HE programmes in Music Performance, Creative Artist, Production, Technical Services and
Business. Our creative and dynamic environment blends academic excellence and professionalism
alongside leading-edge industry thinking and business innovation.

ACM’s Vision:
ACM will incubate potential and talent, supporting the personalised development needs of our
students to facilitate a structured path from education to employment.
We provide a safe and supported space where creative talent and imagination can flourish in a
caring environment. Barriers to learning are identified through a holistic and person-centred
approach to unlock the potential of the individual, enabling personal growth through professional
and academic development. Our core aim is for our students to enjoy lifelong sustainable careers
underpinned by applied learning and a specialist, cutting-edge curriculum.
Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts
education but to also be the leader in care and support for mental health and other traditional
barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Mission:
To provide an immersive student experience, with a curriculum which is connected to the industry in
real-time, based on a learning by doing ethos. Our core aim is to build confidence and
self-awareness, providing students with the skills necessary to recognise and take opportunities.
Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career
within the creative arts industry.


The Learning Support Officer’s role is to support students on ACM’s ‘Further Education’
programmes at the Guildford site. The majority of the students needing help will have an evidenced
specific learning difficulty (SpLD), disability, medical condition or mental health issues. Under the
Equality Act 2010, ACM must provide support for these students either on a 1:1 or small-group
basis. Some students with Education Health and Care Plans (EHCP) will have separate funding
from their local Council but the majority of students are entitled to their support being funded by the



● To deputise for the Department Manager in times of absence. To make decisions about the
day to day running of the department, including student support packages and allocation of
● To provide supervision for the team of Learning Support Assistants. To provide direction and
feedback on a day to day basis.
● To handle complaints and queries. To provide short term solutions until permanent solutions
can be agreed by the manager.

Student Support
● Interviewing students to ascertain their specific learning/disability needs
● Carrying out specialist 1:1 or group tutorials with students, giving appropriate advice and
● Determining and organising special exam arrangements and reasonable adjustments where
● Providing students with help and advice in regard to progression on to a HE course
● Corresponding with and attending meetings with parents and ACM staff as required
● Completing paperwork for EHCPs, together with the Head of Additional Needs and Disability,
and organising and attending EHCP student ‘Annual Reviews’.

● Contacting the students to arrange tutorials either on a regular or ad hoc basis
● Updating departmental spreadsheets as necessary
● Update online registers with relevant information so that lecturers may put differentiation in
● Distributing, retrieving and completing any relevant departmental forms (e.g. tutorial forms,
attendance forms, data protection forms)
● Checking invoices for funding claims when applicable

● Collating figures for funding purposes
● Creating and keeping updated a Google calendar to be shared with Additional Needs and
Disability Colleagues
● Disseminating information to Learning Support Assistants under the direction of the Head of
Additional Needs and Disabilities.
● Assisting with the distribution and retrieval of any departmental feedback forms
● Assisting with carrying out audits on departmental files

Updating and Advising (In accordance with GDPR 2018) to ensure they are aware of any issues
regarding the Additional Needs and Disability students;
● The Department for Additional Needs and Disability
● Pathway Leaders and Senior Programme Officers
● Parents/Guardians/Social Workers
● Counsellors (if appropriate)
● Safeguarding Officer (if appropriate)
● Local Councils (Where Student has an EHCP)

Assisting with Ad Hoc Projects (such as):
● CPD Days- Planning and delivery of Tutor training with regard to disabilities and SpLD
● Open Days and Audition Days- Representing the Department for Additional Needs and
Disability and offering advice to future students and their parents
Internal and External Partnerships:
● The Learning Support Officer has close links with Registry, Academic Schools and Facilities
teams and with the Local Council representatives of students with EHCPs


● The ability to supervise staff
● The ability to problem solve day to day issues
● Excellent tuition skills
● Friendly and approachable manner
● Strong communication and negotiation skills
● Good computer literacy including MS Word, Excel and Outlook
● Strong administrative skills
● Organisation and prioritisation skills
● Good level of literacy and numeracy
● Strong attention to detail and accuracy
● Able to work flexibly and with patience
● Ability to self-manage and self-motivate
● Experience of working with young people with additional needs and/or disabilities

● Knowledge of music and music theory
● Educated to degree level or equivalent
● Experience of supporting students in further education institutes.
● Knowledge and experience of SpLD’s (including Dyslexia, Dyspraxia and ADHD)
● Knowledge and experience of working with students with a wide range of other disabilities
including Asperger’s Syndrome, mental health issues, visual and hearing impairments

All ACM staff work to the same values which are:
To empower individuals from diverse backgrounds, to maintain accessibility, and provide an
inclusive organisational culture.
Supportive environments
To provide environments that support personal and professional development through a holistic
approach and bring the benefits of the creative arts to the wider community.
Agility and innovation
To provide an inspiring organisational culture that embraces innovation through openness, flexibility,
creativity and self-evaluation.
To recognise the benefits of working closely with industry and others, to embrace new technologies,
and to provide meaningful opportunities, in order to enhance learning.
Professional and academically strong standards
To provide state of the art professional environments, to inspire determination and enthusiasm, and
ensure high professional and academic standards


Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.


This job purpose reflects the core activities of the post. As the Department and the
post-holder develop, there will inevitably be some changes to the duties for which the post
is responsible, and possibly to the emphasis of the post itself. ACM expects that the
post-holder will recognise this and will adopt a flexible approach to work. This could include
undertaking relevant training where necessary. Should significant changes to the job
purpose become necessary, the post-holder will be consulted and the changes reflected in a
revised job purpose.

Apply for this job

To apply for one of our vacancies please download and complete an application form. Please note CVs cannot be submitted without a completed form.

Application Form

Application forms should be returned by the advertised closing date to or by post:

HR and Recruitment Team
The Academy of Contemporary Music
The Rodboro Buildings, Bridge Street, Guildford, Surrey, GU1 4SB

Please note some positions may be subject to a Disclosure and Barring Service check.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.