Job Listing

Intervention Officer

Location : guildford Employment type : FULL_TIME Expires : 2021-06-06 Salary range: £26,000 - £30,000

ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation. 

ACM’s Vision: 

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment. 

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum. 

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education. 

ACM’s Mission: 

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities. 

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry. 


The Intervention Officer’s primary duties will be carried out in collaboration with staff across the Integrated Services Team in ACM’s approach to student attainment, continuation and satisfaction. 

The purpose of this role is to cultivate connected and integrated student experience through valuable interventions for students who are at risk of not continuing or not completing their studies at ACM. This role is a key part of the Integrated Services Division as it connects student wellbeing and inclusion with the practicalities and logistics of carrying out study at Higher Education. 


  • Devise, implement and coordinate individual interventions for students at risk; ● Liaising with academic, wellbeing, education guidance (SEN), widening participation and external support staff in providing individualised support; 
  • Work with Integrated Services and Education staff to devise, implement and coordinate early intervention strategies for at risk groups; 
  • Have ownership of the Change Request process from initial query to logging final changes on our internal and external systems; 
  • Advise students on extenuating circumstances and reasonable adjustments; ● Act as a member of the Risk Intervention Committee; 
  • Monitor, in collaboration with the Risk Intervention Committee, the data containing student risk indicators to identify opportunities for early intervention and critical intervention; ● Serve as an escalation point for academic staff to flag students at risk following their own interventions; 
  • Advise other staff on early intervention strategies; 
  • Report on students at risk, and discontinuation of studies; 
  • Responding to student queries regarding their at risk status; personal issues identifying them to be at risk; issues with the programme that may make them likely to withdraw/ disengage; ● Attend open days to support prospective students; 
  • Holding operational responsibility over policies relating to student risk, including but not limited to: 

○ Fitness to Study; 

○ Student Disciplinary; 

○ Complaints. 

Key Performance Indicators: 


  • Effectiveness of planning and proactivity in annual schedule of activities; ● Efficiently handling activities and effectively prioritising;
  • Accurate management of student data and the student record pertaining to risk and changes of circumstance; 
  • Clear measurement of impact following interventions. 

Knowledge of work: 

  • Demonstrates understanding of the role responsibilities and all phases of activity; music. industry. education. 
  • Demonstrates understanding of ACM’s policies and procedures.


  • Provides relevant and timely information to line manager and operational meetings via well-structured reports;
  • Demonstrates effective communication of information to coworkers and other operational/ procedural stakeholders in a timely and clear manner.


  • Demonstrates cooperative spirit;
  • Involves all relevant stakeholders in tasks and activities;
  • Does not contain work and responsibilities to a silo.

Decision making/ problem solving: 

  • Makes timely and practical decisions;
  • Demonstrates effective understanding of problems when they arise and takes appropriate action in a timely manner.


  • Maintains good punctuality;
  • Maintains good personal attendance record;
  • Complies with instructions and effectively meets deadlines;
  • Effectively prioritises responsibilities and deadlines.



  • An undergraduate qualification or relevant professional experience; 
  • Excellent IT skills with particular proficiency in Excel/ Google Sheets; 
  • Excellent organisational skills, ability to prioritise and manage administrative processes and to undertake specific tasks to tight deadlines; 
  • Experience in working with students at risk; 
  • Understanding and awareness of the needs of a diverse student body; 
  • Ability to work effectively and collaboratively in a team; 
  • Excellent communication skills with the ability to differentiate communication for people with different needs; 
  • An attitude of continuous learning and continuous improvement. 


  • Previous work experience in Higher Education administration; 
  • Experience in coordinating interventions for students at risk; 
  • Good understanding of the Higher Education sector including policies and frameworks; ● Good understanding of Alternative Providers; 
  • Good understanding of HE student funding; 
  • Understanding and awareness of widening participation. 

All ACM staff work to the same values which are: 


To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture. 

Supportive environments 

To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community. 

Agility and innovation 

To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation. 


To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning. 

Professional and academically strong standards 

To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards 

Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years. 

This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work.  This could include undertaking relevant training where necessary.  Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose. 


ACM reserve the right to close job adverts earlier than the advertised end date where required based on volume of applications.


Apply for this job

To apply for one of our vacancies please download and complete an application form. Please note CVs cannot be submitted without a completed form.

Application Form

Application forms should be returned by the advertised closing date to or by post:

HR and Recruitment Team
The Academy of Contemporary Music
The Rodboro Buildings, Bridge Street, Guildford, Surrey, GU1 4SB

Please note some positions may be subject to a Disclosure and Barring Service check.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.