Job Listing

Head of Quality and Standards

Location : guildford, london, birmingham Employment type : FULL_TIME Expires : 2022-10-17 Reports to : Deputy Vice Chancellor Salary range: £48,835 - £60,022

ACM is a specialist creative industries education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artistry, Production, Technical Services, Business Management and Game Development. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

 ACM’s Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Mission:

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.


The purpose of this role is to lead and manage designated staff and activities specifically relating to academic standards and quality and to provide guidance and direction to senior managers across ACM and to the academic community, to ensure that ACM’s reputation is protected and that ACM is compliant with quality assurance and regulatory frameworks.


  • The activities of the Head of Quality and Standards influence and play a leading role in the way in which the ACM is perceived locally, nationally and internationally in terms of reputation, academic standards and the quality of the student experience.
  • Fulfilment of the role requires contact with senior staff across ACM including, influencing, negotiation and brokering, provision of advice and guidance and, when necessary, giving direction. It also involves direct line management of the Academic Standards and Quality team, including the prioritisation of work, objective setting, performance monitoring and staff development. 
  • To work with senior ACM managers and Pathway Leaders to ensure that there are appropriate academic structures and policies in place that enable ACM to implement its academic strategy, its obligations to its students and which ensure that ACM’s reputation is protected and is compliant with external academic quality assurance, regulatory and legal frameworks.
  • To lead and manage the Academic Standards and Quality team, to ensure that core elements of quality assurance are delivered effectively and that the team is suitably equipped and experienced to give professional advice.
  • To promote a culture of proactivity, innovation, transparency, collaboration, flexibility in the areas of quality and standards management and to encourage the effective deployment of resources which are distributed across different parts of the ACM.
  • To play a leading role in shaping and reviewing the effectiveness of the quality management framework and the academic regulatory framework in order to promote academic standards of ACM awards (once DAPs are obtained) and the quality of the student experience across all of ACM’s provision.
  • To ensure that policies and procedures are effective and promote quality assurance, excellence, enhancement.
  • To ensure that there are effective and integrated quality management processes and procedures in place across ACM and that these are followed by all academic departments.
  • To play a lead role in the initiation, development and implementation of major institutional projects and reviews ensuring that all quality assurance regulations are adhered to.
  • To play a lead role for ACM in maintaining and developing relationships with the OfS, QAA and other bodies.
  • To monitor changes to the national regulatory framework for QA, and more general developments in the HE sector, advise senior staff and propose action to be taken by ACM in response.
  • To provide advice and guidance to senior managers in order to protect quality and standards and ACM’s reputation.
  • The Head of Quality and Standards is an active member of a number of committees of the Senate with responsibility for oversight of academic standards and educational quality at ACM.
  • To coordinate the effective operation of annual quality monitoring processes at ACM, including Staff-Student Liaison Forums, and ensuring that enhancements/actions are both recorded, effectively reported and monitored.
  • To be available to advise academic staff on any changes being made to validated content.
  • To coordinate and support the programme approval and review process; providing expert advice and guidance to academic and professional services colleagues including active participation in programme development.
  • To organise and support the Chair of relevant committees and Panels relating to the approval and development of new and existing collaborative partnerships, and other meetings and committees relevant to collaborative provision activities
  • Work closely with academic and professional service colleagues to ensure that accurate records relating to collaborative provision (such as programme specifications, module outlines, Panel events and outcomes etc.) are produced and maintained in accordance with established practices. This includes any international partners.
  • To ensure that programme handbooks are updated and published in a timely fashion, adhering to recognised QA processes
  • To work closely with academic and professional services colleagues to develop and implement enhancements to quality assurance processes, documentation and administrative practices relating to collaborative provision.
  • To act as key liaison between ACM and the QAA (or other body) during a Degree Awarding Powers scrutiny period.
  • To ensure that regular internal quality assurance activities are carried out by relevant stakeholders in accordance with policies and published timescales. This includes module evaluation activities, termly and annual monitoring.
  • Analyse results from key quality assurance activities, such as NSS, providing the wider ACM team with a trends and insights report for follow up action


Essential Qualifications

  • Educated to at least first-degree level, or equivalent professional experience.

Essential Experience

  • Significant experience of effectively managing quality assurance processes in higher education, or a similar environment;
  • Significant experience of developing, implementing and reviewing policies relating to academic quality and standards;
  • Proven analytical and problem-solving skills; including the ability to research, evaluate and present complex management data;
  • Proven ability to work effectively with key stakeholders, including senior managers, academic staff, professional staff and students;
  • Proven ability to effectively manage a challenging workload with conflicting priorities and tight deadlines;
  • An enthusiastic and flexible approach to work;
  • Knowledge and understanding of the UK Quality Code and OfS conditions for quality and standards.

Essential Skills

  • Excellent communication skills, including the ability to write concisely, accurately and with purpose;

Desirable Qualifications

  •  Postgraduate Certificate in Higher Education Administration.

Desirable Experiences

  • Experience of working in postgraduate education;
  • Experience of engaging students in academic review;
  • Experience of working effectively with partner institutions.


All ACM staff work to the same values which are:


To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.

Supportive environments

To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.

Agility and innovation

To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.


To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.

Professional and academically strong standards

To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards


Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.

 This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work.  This could include undertaking relevant training where necessary.  Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.


ACM reserves the right to close job adverts earlier than the advertised end date where required based on volume of applications.

Apply for this job

To apply for one of our vacancies please download and complete an application form. Please note CVs cannot be submitted without a completed form.

Application Form

Application forms should be returned by the advertised closing date to or by post:

HR and Recruitment Team
The Academy of Contemporary Music
The Rodboro Buildings, Bridge Street, Guildford, Surrey, GU1 4SB

Please note some positions may be subject to a Disclosure and Barring Service check.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.