Duty Manager (Electric Theatre)
Location : Electric Theatre Employment type : OTHER Expires : 2025-02-10The Electric Theatre are seeking causal team members to join the team as Duty Managers. Hours will be offered on an ad-hoc basis and agreed with you in advance by the manager. The Role Purpose: To be the friendly, professional and efficient public face of The Electric Theatre by ensuring the smooth running of Theatre events, delivering excellent customer care and taking responsibility for the health, safety and welfare of staff and patrons whilst on shift.
Main Responsibilities:
● To have overall responsibility for the building, patrons and staff whilst on shift. Ensuring that any operational issues are dealt with promptly.
● To carry out pre-show checks, staff briefings and post-show reports.
● To ensure all Front of House operations run smoothly during an event and that all event details are delivered correctly.
● To liaise with visiting Companies / Hirers regarding Theatre procedures.
● To ensure all staff are suitably briefed prior to an events, as well as making event related decisions, providing support and advice to staff when required.
● To manage and deliver all Front of House guidelines and standard operating procedures.
● To ensure suitable First Aid provision is available.
● To deal with and rectify where possible, any complaints. Or to give the customer satisfactory line of complaint to the Theatre Operations Manager when needed.
● To provide the Theatre management with feedback regarding problematic areas of service delivery, or to highlight successful aspects of an event.
● To be responsible for the security of the building at all times, including following unlocking and locking procedures.
● To be familiar with and understand relevant licenses to ensure that the theatre is operating legally.
● Any other duties as may be required by the Theatre Operations or Front of House & Cafe Bar Manager.
● To take the lead operational responsibility for the security of the building at evenings and weekends, ensuring that The Electric Theatre procedures are carried out diligently.
● Take responsibility for cashing up and all associated financial procedures. Including change floats, bar till, ice creams etc.
● Act as the face of the theatre for all visitors and audiences during show times.
This role is paid at National Minimum Wage and will require right to work in the UK and an enhance DBS check to be completed.
Apply for this job
To apply for one of our vacancies please download and complete an application form. Please note CVs cannot be submitted without a completed form.
Application forms should be returned by the advertised closing date to recruit@acm.ac.uk.
All applicants will be required to complete screening appropriate to the post. This includes a Disclosure and Barring Service check and checks with past employers.
Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.
Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.
