Job Listing

Disability Support Officer

Location : guildford Employment type : FULL_TIME Expires : 2021-07-23 Reports to : ANDCO Salary: £28,000

ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.


ACM’s Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Mission:

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.



We are seeking a Disability Support Officer to coordinate the administration, student communication and the appointment system of the Department for Additional Needs and Disability (higher education only). The post holder will act as the first point of contact for disabled students and university staff, and give general information and administer registration processes and disability related matters. The duties of the post include people facing responsibilities as well as working with systems and resources; communicating with students, academics, and working well under pressure. The post holder will have the ability to use tact and discretion when working with sensitive and personal issues and will have excellent organisational skills.

The Disability Support Officer role is to provide educational guidance to HE students who are entitled to Disabled Students Allowance (DSA). Students needing support will have an evidenced specific learning difficulty (SpLD), disability, medical condition or mental health issues.



Duties include but are not limited to:

Student Support

  • Interviewing students to ascertain their specific learning/disability needs
  • Organising dyslexia screenings and referring for further diagnostic assessments
  • Providing students with help and advice with regard to DSA applications and queries
  • Corresponding with and attending meetings with parents and ACM staff as required
  • Corresponding with Student Finance England as required
  • Organising the Buddy System for new students with ASD (Autistic Spectrum Disorder)


  • Contacting the students to arrange initial tutorials
  • Updating departmental spreadsheets as necessary
  • Updating online registers with relevant information so that lecturers may put differentiation in place
  • Distributing, retrieving and completing any relevant departmental forms (e.g. tutorial forms, attendance forms, data protection forms)
  • Collating figures for funding purposes
  • Managing and keeping updated a Google calendar of appointments with students to be shared with ‘Additional Needs and Disability’ colleagues
  • Assisting with the distribution and retrieval of any departmental feedback forms
  • Assisting with carrying out audits on departmental files
  • Undertaking duties as required when the Head of Department is absent


Updating and Advising (in accordance with the Data Protection Act 2003 & GDP Regulations 2018) to ensure the following are aware of issues regarding Education Guidance students;

  • The Department for Additional Needs and Disability
  • The ACM Education Team
  • Lecturers via the online Insight system
  • Parents/Guardians/Social Workers
  • Student Services
  • Counsellors (if appropriate)
  • Safeguarding Lead (if appropriate)
  • The DSA team at Student Finance England


Assisting with Ad Hoc Projects, such as;

  • CPD Days – planning and delivery of tutor training with regard to disabilities and SpLD
  • Open Days and Audition Days – representing the Additional Needs and Disability Dept. and offering advice to future students and their parents


Reporting Lines

The Disability Support Officer reports directly to the Additional Needs & Disability Co-ordinator and has no line management responsibilities.


Internal/External Partnerships

The Disability Support Officer has close links with the Registry, Education Team, Student Services and Facilities teams at ACM and with Student Finance England and other external Student Support Services




  • Strong administrative skills with high levels of computer literacy
  • Strong communication and negotiation skills
  • Knowledge of the Higher Education system
  • A positive and approachable manner, with the ability to motivate others
  • English and maths GCSE Grade 4 (C Grade) or equivalent
  • Ability to work independently with good time management skills
  • Willingness to learn and develop new skills and knowledge.
  • A commitment to CPD.


  • Experience/training working with students with SpLDs (inc Dyslexia, Dyspraxia and ADHD)
  • Experience/training working with students with a wide range of other disabilities including ASD, mental health issues, visual and hearing impairments
  • Degree or equivalent qualification



All ACM staff work to the same values which are:


To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.

Supportive environments

To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.

Agility and innovation

To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.


To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.

Professional and academically strong standards

To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards


Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.


This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work.  This could include undertaking relevant training where necessary.  Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.


ACM reserve the right to close job adverts earlier than the advertised end date where required based on volume of applications.

Apply for this job

To apply for one of our vacancies please download and complete an application form. Please note CVs cannot be submitted without a completed form.

Application Form

Application forms should be returned by the advertised closing date to or by post:

HR and Recruitment Team
The Academy of Contemporary Music
The Rodboro Buildings, Bridge Street, Guildford, Surrey, GU1 4SB

Please note some positions may be subject to a Disclosure and Barring Service check.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.