Job Listing

Casual Counsellor

Location : birmingham Employment type : OTHER Expires : 2024-02-29

Department: Student Services

Reports To: Group Lead on Student Experience

ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

ACM’s Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment. We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Mission:

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.


To provide counselling services to students at ACM Birmingham in line with the job description below.

Counsellors liaise with Targeted Support Specialists, the Head of Counselling and the Group Lead on Student Experience.

ACM’s counselling policy makes provision for four initial sessions. At the end of the first four sessions there are two options:

1. The student is referred back to universal level support or to an alternative in-house specialist

support provider

2. The student is offered up to two further sessions as assessed by the counsellor to complete agreed areas of work Where longer term counselling is recommended beyond six sessions, counsellors liaise with the clinical need to assess risk and agree on a maximum of four additional ‘holding’ support session while an onward referral to an appropriate external support agency is arranged.

Note: Students are assessed and triaged for counselling within the wellbeing team. Counselling appointments will subsequently be offered to the student at the earliest opportunity depending on matching schedules. Referral information is provided to the counsellor with a brief history of the student problems disclosed during triage. Students who fail to attend two counselling sessions without valid reason or effective communication are to be referred back to the wellbeing team for alternative support.


 To provide an independent, professional and confidential counselling service to students at ACM through individual sessions, responding to their personal, social, emotional or educational concerns in line with ACM’s Counsellor Services Contract 2019.

 To promote a safe, caring and supportive environment where such concerns may be explored, thereby promoting the mental and emotional health of students at ACM

 To contract with the student at the outset of their therapy to inform them of the nature and boundaries of the counselling relationship

 To liaise with the wellbeing team and other professionals as appropriate to ensure the effective operation of the service

 To maintain confidentiality (except in those circumstances, in line with BACP/UKCP practice and the ACM Counsellor Contract, where this should be breached)

 To uphold good practice as described by the BACP/UKCP ethical guidelines.

 To be responsible for their own Professional Liability Insurance, Professional Development maintenance and updating knowledge and awareness through Continuing Professional Development (CPD)

 To undertake enhanced DBS checks

 To make referrals, where appropriate and with the student’s consent, to other agencies.

 To share information with ACM in line with the Counsellor contractual guidelines, where a student is deemed to be at significant risk of harm

 To maintain appropriate records and to keep these secure in accordance with the latest

GDPR guidelines

In addition, the counsellors will:

 Update the confidential counselling booking calendar each week to indicate which sessions have been attended

 Notify the relevant member of the student services team of their availability immediately where they can offer a new student an appointment

 Obtain completed feedback forms for quality purposes

 To be alert to trends and patterns of problems and to be willing to identify causes and recommend corrective action

 To be informed on Child Protection/Safeguarding/PREVENT procedures including local systems for disclosure where appropriate and to share agreed information with ACM where a student is deemed to be at significant risk of harm.

 To maintain a high level of knowledge and awareness of changes and developments in the fields of counselling and education and their impact on the delivery of counselling

 To ensure that as a Counsellor they are properly and regularly supervised, as required by the BACP/UKCP

Please note: The counselling service provides students with support at a time when they are most vulnerable and aims to contain the distress of these vulnerable students. However, the counselling service cannot take responsibility for all mental health issues arising in ACM but will work together, with the student’s consent, with other key safeguarding staff to support students in distressing situations if they are assessed to be at high risk of harm.



 Registered member BACP / UKCP / BABCP / ACP or other professional body

 A relevant professional qualification in counselling at diploma level or an equivalent mental health-related qualification

 Demonstrable ability to work within a time-limited approach offering solution focused therapy

 Additional specialist training e.g. trauma, bereavement, low self-confidence, depression, anxiety, stress, self-harm OCD, anger management, physical, sexual and emotional abuse, bullying, abortion, panic disorder

 Experience of providing support to young people across a wide range of mental and physical health issues

 In-depth awareness of Child Protection/Safeguarding/PREVENT procedures including local systems for disclosure

 A maintained high level of knowledge and awareness of changes and developments in the fields of counselling and education and their impact on the delivery of counselling

 Demonstrate complete discretion and professional integrity in order to respect and protect the student and also the reputation and business interests of ACM at all times


 Accredited member of the BACP/UKCP

 BSc or MSc in counselling

 To be alert to trends and patterns of problems and to be willing to identify causes and recommend corrective action

 Understanding of the emotional and practical needs of a diverse student body

 Awareness of and the common challenges faced throughout the youth to adult life transition.

All ACM staff work to the same value’s which are:


To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.

Supportive environments

To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.

Agility and innovation

To provide an inspiring organisational culture that embraces innovation through openness, flexibility,

creativity and self-evaluation.


To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.

Professional and academically strong standards

To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards

This job purpose reflects the core activities of the post. As the Department and the post- holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.

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Application Form

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All applicants will be required to complete screening appropriate to the post. This includes a Disclosure and Barring Service check and checks with past employers.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.