Applicant Advisor – Office Based Monday-Friday

ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services, Game Development and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation

ACM’s Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment. We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centered approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum. Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment. We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centered approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum. Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ROLE PURPOSE:

Based at ACM Guildford, with occasional need to attend ACM London, ACM Birmingham and Metropolis Studios, as part of the Student Acquisition team, the successful candidate will have a role in processing and responding to new enquiries from prospective students and their parents, ranking and following leads, answering general questions via the ACM helpdesk and acting as a source of knowledge to applicants on ACM provision across each campus location. You will develop a detailed understanding of the courses and programmes that ACM delivers across our campuses in London, Guildford, Birmingham and Metropolis and the differences between degree and Diploma courses.. You should have a strong passion and understanding of the music and live entertainment industry and be happy to share enthusiasm, knowledge and applicable experience with new students who are considering a career in music.

You will likely work a varied pattern, covering daytime, evening and weekend hours as a team. At least some of those hours are likely to be worked from home using technology provided by ACM, but whereby you would be responsible for providing an internet connection at your working location.

MAIN RESPONSIBILITIES:

● To manage email, phone, chat function and other digital enquiries; ensuring an accurate and rapid response.

● Maintain regular contact with prospective students through the various stages of application, from enquiry to enrolment; guiding them on the best course for their personal and career ambitions.

● To assist with the delivery of ACM Open Days, Campus Tours, Induction, Graduation and Awards (where needed).

● Maintain the confidentiality of information about students, staff and any other personal information and meet the requirements of GDPR.

● Maintain accurate information using the ACM CRM

● Book prospective students onto open days and auditions

● Receiving and responding to Admissions group email and applications for admission, keeping associated files and records up to date and ensuring they are processed within ACM, UCAS, and awarding body regulations and timeframes.

● Recording and pre-assessing applications and inputting decisions onto relevant systems such as UCAS.

● Processing of entry conditions both UK and Non-UK grades

● Process of APEL and RPL Applications in accordance with the validating University regulations.

● Process of the RPA forms for those who are not applying through UCAS.

● PLiaising with stakeholders to ensure that target recruitment is achieved and that admissions policies are upheld and all admissions processes are fair and transparent.

● Contributing to the development of MIS admissions systems (Insight) and other admissions processes & procedures.

PERSON SPECIFICATION

Essential

● Excellent interpersonal and communication skills

● Outstanding telephone manner

● Ability to work to targets

● Able to work from own initiative, prioritising and managing time effectively

● Comfortable working in a fast-paced, ever changing environment

Desirable

● Knowledge of ACM, the courses offered, UCAS and academic qualifications offered

● Understanding of FE/HE application processes and Education admissions All ACM staff work to the same values which are: Inclusivity To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture