Job Listing

Applicant Advisor Manager

Location : guildford Employment type : FULL_TIME Expires : 2024-04-02 Salary range: £31,406 - £40,927

Job Description:

Working relationship with the Director responsible for Student Recruitment
ACM is a specialist music education provider with approximately 2,200 students on a
range of FE and HE programmes in Games, Music Performance, Creative Artist,
Production, Technical Services and Business. Our creative and dynamic environment
blends academic excellence and professionalism alongside leading-edge industry thinking
and business innovation.

ACM’s Vision:
ACM will incubate potential and talent, supporting the personalised development needs of
our students to facilitate a structured path from education to employment.
We provide a safe and supported space where creative talent and imagination can flourish
in a caring environment. Barriers to learning are identified through a holistic and person-
centred approach to unlock the potential of the individual, enabling personal growth
through professional and academic development. Our core aim is for our students to enjoy
lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge
Therefore, our vision is to not only be the leader in applied, industry-connected, creative
arts education but to also be the leader in care and support for mental health and other
traditional barriers to learning, thereby driving up the standards expected within higher and
further education.

ACM’s Mission:
To provide an immersive student experience, with a curriculum which is connected to the
industry in real-time, based on a learning-by-doing ethos. Our core aim is to build
confidence and self-awareness, providing students with the skills necessary to recognise
and take opportunities.
Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable
career within the creative arts industry.

Based at ACM Guildford, and travelling to other ACM campuses as needed, the Applicant
Advisor Manager will be responsible for the activities and efficacy of ACM’s Applicant Advisor
Team.  They will work with the Director responsible for student recruitment and the Head of
Records to ensure that the organisation’s commercial objectives are met, whilst maintaining
compliance with ACM’s relevant Admissions policies and procedures for application
assessment and offers of study.


  • To manage the Applicant Advisor Team; including holding regular meetings with
    the team reporting on activity and efficacy.
  • To oversee and report on the effective handling of email, phone, chat and other
    communications channels; ensuring an accurate and timely response is
    provided to prospective students
  • To work with a wide spectrum of stakeholders including Pathway Leaders, the
    Head of Records and the Director responsible for Student Recruitment to
    develop a detailed understanding of the courses that ACM delivers across its
    campuses at various study levels.
  • To translate the understanding of content, course construct, delivery
    methodology, entry requirements and other features of note into documentation
    to aid the communication and promotion of our products by staff and teams
    across the company.
  • To train Applicant Advisors in enacting ACM’s Admissions-related policies and
    procedures. This includes areas of UCAS, DSA, EHCPs and Criminal Records
  • To train Applicant Advisors in having effective communications with prospective
    students that are conducive to conversion
  • To lead the Applicant Advisor Team in maintaining regular contact with
    prospective students through the various stages of the prospect chain.
  • To work with the Director responsible for Student Recruitment and the various
    campus-based events leads to schedule and deliver Open Day/Audition events
    and other such activities that support the student acquisition process, including
    those led by the Applicant Advisor Team such as Campus Tours and Access All
    Area visits.
  • To ensure that the Applicant Advisor team is well informed and compliant with
    sector legislation including that from CMA.
  • To work with a variety of stakeholders including ACM’s Outreach Forum to identify and maximise new leads, referral and conversion opportunities.
  • To contribute to the achievement of student recruitment targets.


  • Team Management experience in a similar industry
  • Experience in leading in a customer service setting
  • Ability to quickly learn and retain new information related to the Admissions
    entry requirements
  • Ability to manage workload and remain organised during busy spells.
  • Experience in providing accurate data reports to colleagues and senior


  • Experience of working in an Admissions setting
  • Experience of working in the HE sector
  • Experience of training others in admissions processes.


All ACM staff work to the same values which are:

  • To empower individuals from diverse backgrounds, to maintain accessibility, and
    provide an inclusive organisational culture.
    Supportive environments
  • To provide environments that support personal and professional development
    through a holistic approach and bring the benefits of the creative arts to the wider
  • Agility and innovation
  • To provide an inspiring organisational culture that embraces innovation through
    openness, flexibility, creativity and self-evaluation.
  • To recognise the benefits of working closely with industry and others, to embrace
    new technologies, and to provide meaningful opportunities, in order to enhance

Professional and academically strong standards:

  • To provide state of the art professional environments, to inspire determination and
    enthusiasm, and ensure high professional and academic standards
  • This job purpose reflects the core activities of the post. As the Department and
    the post-holder develop, there will inevitably be some changes to the duties
    for which the post is responsible, and possibly to the emphasis of the post
  • ACM expects that the post-holder will recognise this and will adopt a
    flexible approach to work.  This could include undertaking relevant training
    where necessary.  Should significant changes to the job purpose become
    necessary, the post-holder will be consulted and the

Contract: Permanent
Hours: Full time, 40 hours per week Monday to Friday with the commitment required to work
outside regular working days on occasion as required
Salary: £31,406 – £40,927 dependent on Experience.
Department: Student Recruitment & Admissions
Reports To: Head of Records & Admissions.

Working relationship with the Director responsible for Student Recruitment.

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Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.