Admissions Manager (Fixed Term Contract)Location : ACM Guildford Employment type : FULL_TIME Expires : 2021-09-24 Salary range: £35,000 - £45,000
ACM is a specialist creative industries education provider offering a range of Further and Higher Education programmes in subjects including Music Performance, Songwriting and Creative Artistry, Audio Production, Technical Services, Business Management and Game Development. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation. With campuses in Surrey, London and Birmingham, we are also proud to have Metropolis Studios, Europe’s largest recording complex, within our company group.
ACM will nurture potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.
We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.
Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.
To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.
Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.
The Quality Manager’s primary duties will be carried out in collaboration with the other staff within the Registry department, and the Education Department in ACM’s approach to the management and coordination of student records, quality assurance and governance.
This is a fixed term contract for one annual year. The salary for this role will be £35,000 per annum to £45,000 per annum dependant on experience. Remote or part remote working will be considered.
- Lead and manage the delivery and continuous development of an effective and flexible admissions service;
- Work proactively to build strong working relationships with departments to ensure that they receive an admissions service that meets their needs, whilst taking into consideration the resources available;
- Through the Applicant Advisor team, monitor the provision of a customer focused service to applicants and enquirers, ensuring a prompt processing of applications and queries, meeting agreed turnaround times and maintaining an efficient operation at all times;
- Manage the scholarship application process for ACM scholarships, ensuring shortlists are provided to the selection panels and successful applicants are notified of their scholarship within the agreed timescales;
- Provide support and training in key admissions processes for Admissions & Applicant Services Advisors, Tutors, Pathway Leaders and Student Support staff;
- Coordinate the review and approval/ non-approval of Alternative Entry Arrangement or Recognition of Prior Learning applications;
- Undertake research annually to ensure guidelines on qualification equivalencies are maintained and accurate;
- Monitor and report on sector developments in admissions policies to enable ACM to anticipate change and plan their response;
- Maintain ACMs culture of continuous improvement within the Admissions activities;
- Take a leading role in projects relating to admissions or applicant services, as required by the Academic Board;
- Manage the relationship with equivalent staff at third party providers where admissions services are provided by ACM e.g. Middlesex University and East Surrey College;
- Maintain a detailed knowledge of how UCAS works;
- Manage the production of written material to support admissions processes e.g. operating manuals, reference guides, web pages etc.;
- Manage the confirmation and clearing process;
- Support the Registrar and wider team in monitoring the efficiency of central processes and identifying ways in which the system can be made to work to the best advantage of applicants and departments;
- Undertake any other reasonable duties commensurate with the grade of the post.
In addition to these tasks, the Admissions Manager will take lead responsibility for ACM’s readiness for applying for a license to sponsor international students including by not limited to:
- Initial assessment of where requirements are met, and identification of areas for improvement;
- Development of systems and processes for ensuring compliance;
- Working with the Registrar to update or write policies reflecting updates to practices to ensure compliance.
Key Performance Indicators:
- Effectiveness of planning and proactivity in annual schedule of activities;
- Efficiently handling activities and effectively prioritising.
Knowledge of work:
- Demonstrates understanding of the role responsibilities and all phases of activity;
- Demonstrates understanding of ACM’s policies and procedures.
- Provides relevant and timely information to line manager and operational meetings via well-structured reports;
- Demonstrates effective communication of information to coworkers and other operational/ procedural stakeholders in a timely and clear manner.
- Demonstrates cooperative spirit;
- Involves all relevant stakeholders in tasks and activities;
- Does not contain work and responsibilities to a silo.
Decision making/ problem solving:
- Makes timely and practical decisions;
- Demonstrates effective understanding of problems when they arise and takes appropriate action in a timely manner.
- Resolves student issues and queries within ACM’s Service Level Agreement;
- Communicates effectively with students to manage dissatisfaction or anxiety, working to enhance the student experience;
- Communicates effectively to students to help them understand information relevant to their programme and registration, as well as ACM’s quality assurance processes and policies.
- Maintains good punctuality;
- Maintains good personal attendance record;
- Complies with instructions and effectively meets deadlines;
- Effectively prioritises responsibilities and deadlines.
- First degree or equivalent professional qualification;
- General understanding of the full student lifecycle from enquiry to alumni and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience;
- Taking a proactive approach to forward planning whilst remaining flexible to changing needs;
- Working, influencing and negotiating with stakeholder groups (internal and external);
- Excellent written and oral communication skills with an ability to produce clear, written reports and present statistical data and analysis in an accessible way for non-technical users, and to bridge cultural barriers;
- A good understanding of UK Visa compliance for students;
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines;
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels;
- Creative and innovative approach to problem solving;
- Ability to manage change and respond positively to new challenges;
- Capacity and willingness to engage in discussions and to suggest improvements for Admissions and Applicant Services;
- Ability to work under pressure;
- A flexible and adaptable attitude;
- Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
- Demonstrable experience of the workings of an Admissions or related team;
- Demonstrable experience of staff management or team leadership;
- Demonstrable experience of the UKVI application processes;
- Previous experience of working with complex database systems;
- Previous experience of working in a management role in a complex organisation;
- Strong leadership skills with the ability to generate ideas, inspire confidence and motivate others;
- Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
- Willingness to work flexible hours as required during peak work times;
- Willingness to travel between campuses as required.
All ACM staff work to the same values which are:
To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.
To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.
Agility and innovation
To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.
To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.
Professional and academically strong standards
To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards
Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.
This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.
ACM reserve the right to close job adverts earlier than the advertised end date where required based on volume of applications.
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HR and Recruitment Team
The Academy of Contemporary Music
The Rodboro Buildings, Bridge Street, Guildford, Surrey, GU1 4SB
Please note some positions may be subject to a Disclosure and Barring Service check.
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