Job Listing

Wellbeing Coach (Guildford)

Location : guildford Employment type : OTHER Expires : 2021-08-18 Salary: £26

ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.


ACM’s Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Mission:

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.

Role Purpose

ACM’s wellbeing support policy makes provision for an allocation of a maximum of six sessions per student. Students are assessed and triaged initially within the wellbeing team. Coaching appointments will subsequently be offered to the student at the earliest opportunity depending on matching schedules. Referral information is provided to the coach with a brief history of the student problems disclosed during triage. Students who fail to engage properly with the support and fail attend two sessions without valid reason or effective communication may lose their opportunity for ongoing coaching support and are to be referred back to the wellbeing team for alternative support.

This position is a casual, PAYE role, with a pay rate of £26.03 per hour.

Main Responsibilities

  • To provide an independent, professional and confidential sessions to students at ACM through individual sessions, responding to their personal, social, emotional or educational concerns in line with ACM’s relevant support provision policies.
  • To promote a safe, caring and supportive environment where such concerns may be explored, thereby promoting greater personal empowerment and emotional intelligence to support the mental and emotional health of students at ACM
  • To contract with the student at the outset of their coaching to inform them of the nature and boundaries of the coaching relationship
  • Obtain completed student feedback forms for quality purposes
  • To liaise with the wellbeing team and other professionals as appropriate to ensure the effective operation of the service
  • To maintain confidentiality in line with the ICF Coaching Code of Ethics (except in circumstances where professional legal and ethical guidelines and the ACM Safeguarding Policy require confidentiality to be breached)
  • To uphold good practice in accordance with the ICF Code of Ethics 2018
  • To make referrals, where appropriate and with the student’s consent, to other agencies.
  • To share information with ACM in line with the ACM Safeguarding Policy, where a student is deemed to be at significant risk of harm
  • To maintain appropriate records and to keep these secure in accordance with the latest GDPR guidelines


In addition, the coaches will:


  • Update their appointments on the confidential Google Wellbeing Coaches calendar each week to indicate which sessions have been attended
  • Notify the wellbeing team support officers of their availability immediately they can offer a new student an appointment
  • To be informed on Child Protection/Safeguarding/PREVENT procedures including local systems for disclosure where appropriate and to share agreed information with ACM where a student is deemed to be at significant risk of harm.
  • To seek external professional supervision for difficult cases, as appropriate, in order to maintain the coach’s own personal wellbeing


Please note:  Coaches will work together with other key safeguarding staff to support students in distressing situations if they are assessed to be at high risk of harm.




  • Appropriate professional qualifications such as ICF accredited Diploma in Personal Performance Coaching, NLP Practitioner, CBT Practitioner, Diploma in Counselling, Hypnotherapy Practitioner Diploma (HPD)
  • Accredited member of the ICF, the ANLP or similar professional bodies
  • Experience of providing support to young people across a range of mental and physical health issues
  • To be informed on Child Protection/Safeguarding/PREVENT procedures including local systems for disclosure where appropriate.
  • Demonstrate complete discretion and professional integrity in order to respect and protect the student and also the reputation and business interests of ACM at all times
  • Demonstrating professional integrity and discretion in line with ICF code of ethics
  • Excellent communication skills
  • Show Acceptance and empathy
  • Problem-solving skills
  • Rapport-building skills
  • Be able to work flexibility
  • Self-awareness and self-regulation
  • Multicultural competency


  • Understanding of the emotional and practical needs of a diverse student body
  • Awareness of and the common challenges faced throughout the youth to adult life transition.



Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.


This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work.  This could include undertaking relevant training where necessary.  Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.


ACM reserve the right to close job adverts earlier than the advertised end date where required based on volume of applications.


Apply for this job

To apply for one of our vacancies please download and complete an application form. Please note CVs cannot be submitted without a completed form.

Application Form

Application forms should be returned by the advertised closing date to or by post:

HR and Recruitment Team
The Academy of Contemporary Music
The Rodboro Buildings, Bridge Street, Guildford, Surrey, GU1 4SB

Please note some positions may be subject to a Disclosure and Barring Service check.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.