15 Apr 2019

IT Support Specialist – ACM Guildford

Hours: Monday to Friday, 40 hrs as full-time contract

Purpose: To maintain and Support ACM Staff and Student facing production IT facilities, and to provide frontline support.

Reports to: Head of IT

Role Responsibilities

  • Ensure computers and Servers are maintained to a high standard.
  • Ensure all computers are kept up to date with relevant software.
  • Communicate with technicians across different campuses to maintain continuity of specification throughout ACM.
  • Work with MDM Jamf administration and suppliers to create ‘policies’ that create and maintain an ideal Staff / Student / Studio Workstation.
  • Research and develop custom tools and processes to better manage the above.
  • Provide front line support for staff and students across campus.
  • Perform physical checks on workstations and network connections.
  • Keep logs and databases on all equipment and software holding relevant information.
  • Communicate all news regarding updates to students and staff via wallpapers and emails to help ensure ACM are in line with Student software versions as far as possible.
  • Keep up to date with news and reports relating to software we use to be aware of future updates and any other information that may affect ACM
  • Carry out regular maintenance across the site during holiday periods.

Essential Skills and Attributes

  • Excellent IT skills.
  • An understanding of audio software and related file systems.
  • Excellent and highly reliable organisational skills.
  • Approachable, professional manner with clear and effective written and oral communication skills.
  • Effective team player capable of building good working relationships with students and colleagues.
  • Ability to work consistently and accurately under pressure.
  • Proactive thinker
  • Excellent problem-solving skills.
  • Ability to judge efficacy of procedures and propose more effective alternatives.
  • Capable of multitasking, assigning priorities quickly and effectively.
  • Excellent and reliable attention to detail.
  • Ability to troubleshoot a wide variety of issues quickly and effectively in pressured environments; to think on your feet and deal with any situation calmly and effectively.
  • Keen to pick up new skills and advance training in a wide range of areas to provide efficient support and resolve any problems that may arise.
  • Ability to look well in advance and pre-empt issues or requests before they occur.

Knowledge / Experience – Essential

  • Operating Systems – Mac OSX /Windows 10
  • Desktop Applications
  • MDM Software
  • Windows Server 2008/2012/2016
  • Active Directory
  • Networking Skills
  • TCP/IP
  • Desktop Applications

Knowledge / Experience – Desirable

  • Google Apps
  • Wireless Technologies
  • Web Technologies
  • Music Production Applications (Pro Tools, Logic, Ableton Live etc)
  • Adobe Creative Suite
  • FileMaker
  • Jamf
  • Linux
  • Firewall
  • A passion for music

Skills & Aptitudes

  • Outstanding verbal and written communication skills
  • Strong diplomatic and interpersonal skills
  • Excellent technological skills

Personality Characteristics

  • Highly developed creative and lateral thinker
  • Motivational skills
  • Strong initiative
  • Ability to work under pressure
  • Flexible and adaptable approach to working
  • Confident

This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work.  This could include undertaking relevant training where necessary.  Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.

To apply for this role please download the application form below and send to recruit@acm.ac.uk

Download Application Form


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